Refund policy

Thank you for shopping with Eles & Lits! We want you to love your purchase. If something isn’t right, here’s how we handle returns and refunds:

• You may request a return within 7 days of receiving your order.
• To be eligible, items must be unused, unworn, with original tags, and in clear garment packaging with the label still attached.
• Certain items, such as intimate apparel, cosmetics, personalized products, swimwear, jewelry, beauty products, bodysuits, and face masks, are non-returnable for hygiene and safety reasons.
• Once your return is received and inspected, we’ll notify you by email.
• Shipping costs are non-refundable.
• We do not currently offer direct exchanges. If you’d like a different item, please return your order for a refund and place a new order.
• Return shipping is the customer's responsibility, unless the return is due to a shipping error or a damaged item.
• Allow 5–7 business days from the day we receive the returned package to process the return.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Returns that do not meet the above criteria may be subject to a 20% restocking fee or may be declined.

How to Start a Return

Please email us at elesandlits@yahoo.com with:

Your order number

The item(s) you’d like to return

The reason for your request

We’ll send you the next steps.